Frequently Asked Questions
Things we get asked a lot
If you have your quote and are looking to proceed to get the products on the quote on you house as soon as practicable, I will need to hear from you.
All go Ahead's need to be confirmed, I will need a signature on the quote as formal acceptance, and please send through the deposit confirmation, to admin@ivysecurity.com.au
If you would like any changes to the quote, please contact us so we can amend the quote and confirm the changes will be made.
If you have an order in progress, we will endeavour to accommodate changes, however if the product has been cut, as there will be reworking and possibly new stock needed this will be at additional charge, and possibly change the lead time due to the extra work involved.
While we like to use and assist where possible, it's not always practical to repair old doors due to updates on handles/locks, and fitting methods.
We are happy to advise on options around the products on the market, not necessarily just the products we offer.
If you place an order with IVY Security Doors and Screens, there are no unexpected cost added after the quote has been confirmed.
We will outline what is included in the job, and what will be replaced with new.
We offer options including where possible strongest option, or budget friendly options where available when strength isn't high on the list.
We can discuss options outside the normal, however its not always practicable, so lets discuss what may work, we have found it to be a challenge to work out, and may need a little more time than the original booking to come up with a creative option.
Still not sure? We'd love to hear from you
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